Samsung: SMH9151 1.5 cu. ft. Over-the-Range Microwave Oven with 1,000 Watts, 220 CFM Ventilation and Auto Defrost
by Samsung
(Click here)
Product Summary
Manufacturer: SamsungBrand: Samsung
Kitchen and Housewares Reviews of Samsung: SMH9151 1.5 cu. ft. Over-the-Range Microwave Oven with 1,000 Watts, 220 CFM Ventilation and Auto Defrost
Customer Review: Terrible Samsung Customer Service
Summary: 1 Stars
We bought Samsung Model: SMK9175ST from Bestbuy. This is an over the counter microwave that we purchased as ours broke down.
As we read through the manual, it mentioned that we should have a min clearance between the microwave and the stove. This is information that should be clearly listed on the box or given to Best Buy for their website. We didn't have this clearance so we had to move cabinetry around to achieve this.
After mounting the microwave, we noticed it had a dent in sheetmetal panel right at eye level, and so we dismounted it and returned exchanged it at Best Buy.
After the second installation, I noticed that the clear turntable overhung the microwave and upon shutting the door, the tray would jam between the door and the back and not turn. So we called for a replacement part. The replacement tray arrived after about 6 weeks or so and movement is jerky and that appears to be because the circular wheel racer is the wrong size.
We called tech support several times and their authorized technician has been to our home 3X to try to fix this simple issue. He tried ordering the part but he kept getting the wrong part.
Now their tech support wants us to dismount the microwave and take it back to Bestbuy for an exchange.
Evidently Samsung has some documentation and QC issues at their manufacturing plant in Malaysia where in parts with oversized trays and dented front panels are getting out the door. This has cost me a lot of my time.
When I bought the product, I never asked Samsung to go here and there and call up this number and that, get put on hold, etc to take my money. It was an instant transaction. Its been 3 months since we bought the product.
More Samsung: SMH9151 1.5 cu. ft. Over-the-Range Microwave Oven with 1,000 Watts, 220 CFM Ventilation and Auto Defrost reviews:
1
1
Description of Samsung: SMH9151 1.5 cu. ft. Over-the-Range Microwave Oven with 1,000 Watts, 220 CFM Ventilation and Auto Defrost
Samsung: SMH9151 1.5 cu. ft. Over-the-Range Microwave Oven with 1,000 Watts, 220 CFM Ventilation and Auto DefrostBuilt-In Microwave Ovens
Kitchen and Housewares
Bestsellers in Built-In Microwave Ovens
Frigidaire FGMV153CLB Gallery 1.5 Cu. Ft. Over-The-Range Microwave with Convection - BlackFrigidaire; Frigidaire; Frigidaire; Major Appliances
Best price: $416.73
Price in other shops:
Kitchenaid KDRS483VSS Commercial-Style Dual Fuel RangeKitchenAid; KitchenAid; KitchenAid; Major Appliances
Frigidaire FPMC3085KF Professional 30 Electric Wall Oven/ Microwave Combination - Stainless SteelFrigidaire; Frigidaire Professional; Frigidaire; Major Appliances
Best price: $1,791.64
Price in other shops:
Frigidaire MWV150KB 1.5 Cu. Ft. Over-The-Range Microwave - BlackFrigidaire; Frigidaire; Kitchen
Best price: $179.72
Sharp 1.5 Cu. Ft. 900 Watt Over The Counter Microwave - BlackSharp; Sharp; Sharp; Major Appliances
Electrolux : EI30MH55GS 30 Over-the-Range Microwave Oven - Stainless SteelElectrolux; Electrolux; Kitchen
Best price: $5,557.40
GE Profile Deluxe 30" Trim Kit In Stainless SteelGE; General Electric; Kitchen
Best price: $182.00
Sharp KB6015KK Black 1.0-Cu. Ft. Microwave, BlackSharp Electronics; Sharp; Kitchen
Best price: $740.00
Panasonic NN-H264BF Over-the-Range Microwave, BlackPanasonic; Panasonic; Panasonic; Kitchen; Major Appliances
Price in other shops: